TERMS OF SERVICE

• CK Country Foods (TenderFreshMeat) is not liable to extend the offer to the customer if coupon code has not been applied while checkout.
• CK Country Foods holds full right of the sales & delivery, any queries shall be contacted at support@tenderfreshmeat.com
• Offer is not valid for bulk/institutional purchases.
• CK Country Foods holds the exclusive right at its sole discretion to refuse or deny the offer to any registered user.
• CK Country Foods reserves the right to disqualify any customer from the benefits of the campaign/offer, if any fraudulent activity is identified as being carried out by the customer for the purpose of availing the benefits under the campaign/offer or otherwise by use of the service.
• This offer may be withdrawn or extended at any time at the sole discretion of CK Country Foods.
• Offer valid for Bangalore City only.

Return & Replacement Policy

At Tender Fresh Meat, we strive to provide you with the freshest and highest quality meats. However, if you receive a defective item, we are committed to making it right.

Eligibility for Returns

• Defective Items: If any food item is found to be defective upon receipt, you are eligible for a replacement or an alternative item of equivalent value.
• Notification Period: Please notify us within 24 hours of receiving your order to report any defective items.
• Proof of Defect: We may require photographic evidence of the defective item for quality control purposes.

Options for Resolution

1. Replacement: We will replace the defective item with the same product, subject to availability.
2. Alternative Item: If a replacement is not available, we will offer an alternative food item of equivalent value, based on your preference.

How to Request a Replacement

To request a replacement or alternative item, please contact our customer service team at tenderfreshmeat2021@gmail.com with your order details and a description of the defect.

We value your trust and aim to provide a seamless and satisfying experience with every order.